Frequently Asked Questions
How to place an order? / I wasn’t able to add products to cart on the website. How can I place the order now?
For placing an order with us, browse through our seeds collection and add your products to the cart. On the checkout page choose the preferred payment method and you done!
If there’s some problem in buying from our online store, you can write at us at orders@mekisan.in. You can also speak with us at 7981633284 with the product(s) name and quantity required. We will take note of your order details, shipping address and payment method.
What do I do if I receive something other than what was ordered?
If you happen to receive items different from your order, don't worry. We're dedicated to ensuring your satisfaction. Just drop us an email at orders@mekisan.in or give us a call at 7981633284, and we'll swiftly address the issue for you. Your opinion matters greatly to us.
Do you ship internationally?
At the moment, our shipping is limited to within India. If you're looking to ship seeds internationally, we can assist with export permits for bulk orders upon request. Your opinions and preferences are important to us. Feel free to explore our offerings and reach out if you have any questions.
How will you ship my order to me?
All the orders get dispatched via our shipping/delivery partners.
How long until I receive my order?
We dispatch the order within 5 business days.
Based on your location, the courier services take 3-5 days in delivering the parcel from the time of order dispatch.
What if I am not satisfied with the quality of the product received?
Rest assured, our seeds undergo meticulous testing for both germination and purity. These seeds are stored in a regulated facility and packaged only once they meet the stringent quality standards set by the Government of India.
For your convenience, our website MeKisan offers comprehensive growing instructions for every seed we offer.
Should your harvest yield unexpected results, please don't hesitate to contact us at info@mekisan.in or call us at +91 7981633284. We're here to support you not only during the sowing process but also if you have any queries beforehand. Your satisfaction and opinions matter greatly to us.
What are the payments methods available/ What are my payment options?
We accept payments made through UPI, credit cards, debit cards, net banking and bank transfer. Please call to us at +91 7981633284 if you want to opt for NEFT for bulk orders.
Is cash on delivery available?
Unfortunately, we do not offer the option of cash on delivery.
Can I get a refund? If yes, what is the procedure for that?
Yes, you can get a refund. Please refer to the ‘Returns policy’ for complete information.
Can I change my delivery address?
Absolutely, altering your delivery address is possible. Feel free to get in touch with our customer support team within 1-2 days of placing your order. Your convenience and preferences are important to us.
How do I request an item back in stock?
You can email us at info@mekisan.in or call at +91 7981633284 for inventory related queries.
For how long can I store the seeds before they are sown?
The majority of our seed varieties maintain their quality for up to 6 months from the packing date. If you've opened a seed packet, it's advisable to store the remaining seeds in an airtight container or consider sowing them promptly. Specific guidance can also be found on the back of the seed pack. Your successful gardening experience is important to us, and your questions matter.
Do the seeds come with an expiry date? What if I do not plant them all at once?
Indeed, each packet of seeds is labeled with an expiry date on the back side. Should you choose not to plant all the seeds at once, it's recommended to store the remaining ones in an airtight container or proceed with sowing them right away. By following this practice, you'll preserve their germination potential and ensure a successful gardening journey. Your satisfaction and inquiries are of great importance to us.
Are your seeds organic?
Absolutely, our seeds are indeed organic. We're committed to providing you with high-quality organic seeds to enhance your gardening experience. Your preference for organic products and inquiries are highly valued by us.
Do you have a physical store?
While we don't maintain a standalone physical store at present, we're thrilled to announce that our vegetable seeds, perfect for kitchen gardening enthusiasts, are now available at Lulu Hypermarket Hyderabad. You can locate our products conveniently within the gardening section of the hypermarket. Embrace the joy of gardening with our high-quality seeds, now accessible at Lulu Hypermarket in Hyderabad. Happy gardening!
Will I get a refund if my order was not successful but a transaction was made on my card?
Yes, the amount deducted will be refunded to your account from which the amount was debited.
Can I create an account in your store, if yes, are there any perks of creating an account on MeKisan?
Certainly, you have the option to create an account on our store. By doing so, you'll enjoy the perks of discounts and exclusive updates, tailored just for our valued customers like you. Your engagement with us matters, and we're here to enhance your shopping experience at MeKisan.
Is it safe to purchase seeds from your store? Are your website and transaction system certified?
Rest assured, purchasing seeds from our store is a secure process. Your transaction details are fully protected against any security breaches. We've implemented a certified and encrypted payment system, guaranteeing your complete safety throughout the transaction. Your peace of mind and trust in our website's security are of utmost importance to us.