Refund Policy

Mekisan is committed to offering quality products for your home gardening needs. If you are not satisfied with your purchase, our Refund Policy is designed to provide a straightforward process for returns and refunds.

How to Return:

• Contact our customer service team within 7 days of receipt.
• Provide your order number and the reason for the return.
• Return the unopened and unused product in its original packaging.

Refund Process:

• Refunds will be processed within 14 business days after receiving the returned product.
• The refund will be credited to the original payment method.
• Return shipping costs are the responsibility of the customer unless the return is due to our error.

Exceptions:

• Products that have been opened or used may not be eligible for a refund.
• Special or customized orders may have unique return conditions.
• We value your business and are here to support you through the return and refund process.

Cancellation Policy

At Mekisan, we strive to provide flexibility and convenience for our customers. We understand that plans change, and we offer a 24-hour cancellation policy to accommodate those changes.

How to Cancel:

• Contact our customer service team within 24 hours of placing the order.
• Provide your order number and the reason for cancellation.
• If the order has not been shipped, we will cancel it and process a full refund.

Please Note:

• Orders that have already been shipped cannot be canceled.
• If you miss the 24-hour window, please refer to our Refund Policy.
• Your satisfaction is our priority, and we're here to assist you with any changes or concerns.